• What is your production lead time?

    Our typical lead time is 45-60 days after order confirmation and deposit. This includes production, quality control, and preparation for shipment.

  • How do you ensure product quality?

    Quality control is integrated into every step. We conduct raw material checks, in-process inspections during production, and a final AQL-based random inspection before shipment to ensure consistency and reliability.

  • Can you provide samples?

    Yes, we provide samples for quality verification. Sample fees vary depending on the product and customization level, but are often deductible from your first bulk order.

  • Do you handle logistics and shipping for global customers?

    Yes. We offer end-to-end logistics support to simplify your process:  We work with trusted freight forwarders to arrange sea, air, or express.  We handle necessary export documentation for international shipments, ensuring compliance with customs regulations in your country.

  • What are your payment terms?

    We primarily operate on FOB (Free On Board) Ho Chi Minh City . Our standard payment terms are 30% deposit with the order and 70% balance before shipment. We use secure payment channels for all transactions.

  • How do I start a partnership with Hecheng Plastic Vietnam Factory?

     Reach out: Share your product needs (quantity, customization requirements) by inquiry@hc-plastics.com.  Consultation: Our team will discuss details (MOQ, timeline, pricing, samples) and refine your requirements.  Sample approval : We’ll provide a sample for your review and adjustments.  Order confirmation: Sign the contract and confirm payment terms.

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